Privacy policy

This website sells Samrin tea online. It is operated by Geo Consumer Solutions (Pvt) Ltd, 62B, Hiripitiya, Pannipitiya (“we”, “us”), the distributor of Samrin tea. We are responsible for the personal data described in this policy.

You can reach us through Consumer care on +94 71 77 45 777, or by post to Geo Consumer Solutions (Pvt) Ltd, 62B, Hiripitiya, Pannipitiya.

We collect only what we need to serve you:

• Order data — the items you order, prices and totals, order number and order status.
• Delivery and contact data — your name, email address, phone number, delivery address, district, postal code and any notes you add to an order.
• Enquiry data — what you tell us when you use the contact form (name, phone or email, your message and, for business or sample enquiries, business name, type, location and monthly usage).
• Technical data — a one-way hashed version of your IP address, used only to limit spam and repeated form submissions. We do not store your raw IP address in our enquiry records.
• Cart data on your device — see “Cookies and local storage” below.

We do not knowingly collect payment card details on this website.

We use personal data to:

• fulfil your order, including confirming payment details and arranging delivery;
• respond to your enquiries, sample requests and factory-visit interest;
• keep our records and meet our legal and tax obligations;
• protect the site and our customers from spam and misuse.

We handle personal data in line with Sri Lanka's Personal Data Protection Act, No. 9 of 2022. We rely on the need to perform our contract with you, to comply with the law, and our legitimate interest in running a secure shop. We do not sell your personal data and we do not use it for automated decisions about you.

We share data only where needed to provide the service:

• Delivery partners, so your order can reach you;
• A payment provider, if and when online payment is added — we will update this policy before that happens;
• Technology providers that host this website and its database on our behalf;
• Authorities, where the law requires it.

These providers may process data outside Sri Lanka. We only use providers that protect data appropriately.

Your cart is kept in your browser's local storage (under the name samrin_cart_v1) so it is still there when you come back. It contains only product identifiers and quantities. It is not sent to us until you place an order and it is not used for tracking. You can clear it at any time by emptying your cart or clearing your browser data.

This website does not currently use advertising or analytics cookies. If that changes, we will update this policy and ask for your consent where required.

We keep order records for as long as needed to fulfil the order, handle any after-sales questions and meet our accounting and legal obligations. Enquiries are kept for as long as needed to respond and follow up. When data is no longer needed, we delete or anonymise it.

We use reasonable technical and organisational measures to protect personal data, including encrypted connections, validated forms, restricted access to our database and limiting what is shown on public pages (for example, order confirmation pages do not show your address or contact details). No online service is completely secure, so please take care when sharing information.

Subject to the law, you can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct data that is inaccurate or incomplete;
• delete your data, or restrict or object to how we use it;
• withdraw consent where we rely on it.

To exercise a right, contact us through Consumer care on +94 71 77 45 777, or by post to Geo Consumer Solutions (Pvt) Ltd, 62B, Hiripitiya, Pannipitiya. We may need to confirm who you are first. If you are unhappy with how we handle your data, you can also raise it with the authority responsible for data protection in Sri Lanka.

This website is intended for adults. We do not knowingly collect personal data from children. If you believe a child has given us their data, please contact us and we will delete it.

We may update this policy as our services change. The “last updated” date at the top of this page shows when it was last revised, and material changes will be highlighted on this website.

Questions about this policy or your data? Reach us through Consumer care on +94 71 77 45 777, or by post to Geo Consumer Solutions (Pvt) Ltd, 62B, Hiripitiya, Pannipitiya.